Job Description

About Onward

Onward delivers incredible customer experiences for modern brands with SaaS-free software. We enable consumers to upgrade their order to a world-class post-purchase experience with expanded delivery assurance, cashback credits, free returns, 90-day guarantee, & more.

Starting a brand has never been easier, but running it profitably has never been harder. That’s why we’re on a mission to improve the customer’s purchase experience and your bottomline.

Trusted by top brands like Equinox, Public Rec, TRUFF, Kane Footwear, Birchbox, OpenStore, Shop Simon, Create Wellness, and hundreds more - we have innovated the model from the ground up.

About you

• You have an entrepreneurial mindset.
• You prioritize the mission over the individual.
• You care deeply about your personal development.
• You have high expectations of yourself and those around you.
• You thrive in environments of change, complexity, and ambiguity—and a little bit of chaos.
• You take an iterative approach to problem solving and are resilient in the face of challenge.

About the role

You will play a pivotal role in driving revenue growth, acquiring new merchants, and expanding our customer base. Your focus will be on building strong relationships with prospective clients, understanding their needs, and demonstrating how Onward can improve their profitability and deliver an enhanced customer experience. You’ll own the full sales cycle—from prospecting to closing—while working closely with marketing, product, and customer success to ensure a seamless merchant experience.

Sales Execution & Pipeline Management

• Own and manage the full sales cycle, from outbound prospecting