• I Self-Installed Onward but it’s in the Wrong Location/Doesn’t Look Clean
• Why is Onward Package Protection missing from my store?
• Why is Onward Appearing as a Product in My Shopify Store?
• How Much Does Onward Package Protection Cost?
• Why Does Onward Need My Billing Information? Isn’t it Free for Merchants?
• What if My Products aren’t Sold in American Dollars ($USD)?
• Is Onward a taxable or non-taxable product?
• Does Onward have an open API?
• Can I hide Onward from appearing in product upsell slots?
• What if the order is free, will Onward get added?
• Can non-storefront orders be customer insured?
• What rate does the merchant get charged for manually adding protection to an order?
• Does Onward impact free shipping thresholds?
• When does the Satisfaction Guarantee email get sent?
• Does Onward cover exchange orders?