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• I Self-Installed Onward but it’s in the Wrong Location/Doesn’t Look Clean
• Why is Onward Package Protection missing from my store?
• Why is Onward Appearing as a Product in My Shopify Store?
• Why Does Onward Need My Billing Information? Isn’t it Free for Merchants?
• What if My Products aren’t Sold in American Dollars ($USD)?
• Is Onward a taxable or non-taxable product?
• Can I hide Onward from appearing in product upsell slots?
• What if the order is free, will Onward get added?
• Can non-storefront orders be customer insured?
• What rate does the merchant get charged for manually adding protection to an order?
• Does Onward impact free shipping thresholds?
• When does the Satisfaction Guarantee email get sent?
• Does Onward cover exchange orders?
• How can I view the Customer’s Cashback code in Shopify?
• How do I filter out Onward cashback from my Shopify discount report?
• What is order editing?
• How does this work with my current fulfillment process?
• How do I change my order editing window?